Like for example if your company operates out of multiple places, you could have the country name at the top level followed by the state, district, and city. You can create top-level locations and add child locations under them. You can also customize the asset fields as required and make Default Fields as a mandatory section.įreshservice lets you add location details to your service desk. about the asset without switching between different pages. In addition, you will also be able to pull out specifications, relationship details, etc. When you open an asset item, you can find out whether it is currently being used, its business impact and the employee it’s assigned to in your team. You can create top-level CI Types for both hardware and software assets, add child types under them, and have several items mapped individually. You can attach relationships to any of your configuration items individually and also see a collection of assets a particular user is related to.įreshservice lets you maintain your repository of assets by creating a structure of asset types in your service desk. You can manage your assets using the existing relationships in Freshservice or create a type of relationship yourself. Similarly, an inverse relationship “Connected To” can be used to declare the names of users who are connected to your payroll system. For example, a relationship called “Uses” can help you understand that a requester is using a specific printer in your building. Relationships are used to define the way users and assets are linked with each other in your service desk. You can also quickly contact the vendor for troubleshooting and fixing service issues.Īsset Managers can also import and export vendors info in bulk via CSV to Freshservice Vendors section. When you are managing your products, you can easily gather basic information such as cost, see how any of the other vendors are priced and check to see if it’s still covered under a warranty. You can add multiple vendors to each of your products and access contact information and details such as price, warranty, and address alongside your product. You can also view details about the manufacturer, the availability and pricing of each product you have added to your product catalog.įreshservice lets you manage products and vendors side by side with your service desk. When you are managing all your assets together, you can create multiple product types in your system for better classification. It helps you manage hardware units and software licenses for applications from a single place, and maintain a repository of items with necessary information. The Product Catalog consists of a list of products that are currently being used in your organization.
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