They withhold their opinions for fear of confrontation, offending others or sounding stupid or Instead of a free and constructive exchange, people may become:
Conflict arises when people hold different opinions and pools of meaning. When we enter a conversation, we bring along our beliefs, experiences, emotions, and perspectives – these jointly form our “pool of meaning”. Unfortunately, we are usually at our worst performance when faced with crucial conversations – because the issues are important (and often personal) to us, our emotions take over (pushing logic aside), and things start to spiral downwards.
For example, an innocent remark to your neighbor about their late night (noisy) parties can unexpectedly degenerate into a shouting match overnight, your two families end up in a “cold war”, and both sides are unhappy. They may not involve big issues, but their outcomes can affect the quality of our lives. Why Crucial ConversationsĬrucial conversations involve 3 key components: high stakes, differing views, and strong emotions. We’ll now explain what’s crucial conversations and the 7 principles behind them. By following these leaders, observing how they handled such crucial conversations, developing and testing theories and tools, the authors developed the tips in this book. They discovered that the most outstanding leaders are able to influence the outcomes of difficult but vital conversations, without offending others. The authors started with the goal to find out what makes some people more effective than others. In this free version of the Crucial Conversations summary, we’ll give a synopsis of the 7 principles of crucial conversations. Do also check out our book summary bundle in pdf/mp3 infographic, text and audio formats! This book helps us to identify and effectively conduct “crucial conversations”, so we can overcome difficult or sensitive issues, to improve results and achieve our desired outcomes. How do you deal with topics that are sensitive yet important to you? Our daily interactions can hold pivotal moments, with outcomes that affect the quality of our relationships, careers and life.
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